Information, news and best practices covering our industry, company, partners and customers

With Video, Hearing is Believing

Do videos need to be heard to break through? The newest data sounds like they do.

 

With mobile connectivity and data transmission speeds growing faster and becoming less expensive (the 5G is behind the corner),[…]

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Video is no longer a spectator sport

When it comes to video consumption, our habits have profoundly changed in the last four decades. The quality and type of content have changed.[…]

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How Customer Experience Translates to LTV

Customer expectations have risen consistently in recent years to unprecedented levels, with major implications for companies of all kinds. Arguably the biggest development is the need to reach out to and engage with users through a wide range of channels and for the entire duration of the customer journey and lifecycle.[…]

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The unique benefits of native-cloud CCM and CX

Around the world, enterprises are heading to the cloud. The global cloud computing market is on pace to reach $270 billion by the end of the decade,[…]

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Customer experience evolved: Introducing Cloud C²X from Doxee

For companies across countless sectors, the essence of competition in today’s markets boils down to the customer experience.[…]

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Forrester Research: CCM Vendors ‘Evolving’

Forrester Research is widely regarded as one of the world’s foremost authorities when it comes to technology and market research.[…]

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