From established brands to digital startups, healthcare providers and financial services companies, multi-utilities and government organizations, educational institutions and non-profits, organizations agree that buyers and users are absolutely central. And […]
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RegTech, what is it? What are we talking about when we talk about RegTech? The question is simple, but the answer is complex: it’s a part of FinTech, but it’s […]
Brands that invest in customer experience initiatives generate almost six times more revenue than their competitors (Forbes). This figure alone is enough to understand why customer experience has quickly become […]
The subject of customer communication is undoubtedly one of the most important issues when it comes to business also because, often and often, customer communication is the basis on which […]
In the wake of deregulation, the utility sector, like most consumer services industries, has seen an influx of new competitors and a steady parallel increase in the churn rate. In […]
