In the wake of deregulation, the utility sector, like most consumer services industries, has seen an influx of new competitors and a steady parallel increase in the churn rate. In […]
Category: Customer Experience
AI has changed (and will change) the Customer Experience. How and why? Today, the use of Artificial Intelligence tools is increasingly widespread and applied in multiple sectors. We can say […]
Several factors are making customer service and customer experience management for water utilities a strategic priority. These include competition with other suppliers, new technologies, and the proliferation of communication channels, […]
The ultimate goal for charity and nonprofits when it comes to fundraising is to convince anyone who can support the cause of an organization, i.e. the stakeholders, to engage in […]