Doxee has been positioned in the technology leader section at SPARK Matrix for Customer Communication Management
Doxee has been positioned in the Leader quadrant as one of the top performers in the global CCM platform market, providing robust and innovative technologies that allow enterprises to manage customer experience processes throughout personalized communications leveraging multi-channel distribution.
The research Spark Matrix for Customer Communications Management by Quadrant Knowledge Solutions, Strategic Business and Growth Advisory Services Firm, identified the most technologically advanced solution providers globally thorough detailed analysis of global CCM market and competitive landscape.
According to Pallavi Bothra, Analyst of Quadrant Knowledge Solutions, “Doxee, with its comprehensive technology for customer communications management (CCM), has received strong ratings across the parameters of technology excellence and customer impact and has been positioned amongst the technology leaders in the 2022 SPARK Matrix of the customer communications management market.”
In the Doxee’s vision, the future of customer communications is about elevating the experience beyond the constraints of a static document adding value to each touchpoint. The effort to improve customer engagement must extend to all types of communications, including service-related messages that have the most impact on long term retention. Every interaction from marketing to service, to billing and then to renewal or upsell must be personalized and easy for consumers to quickly glean the information they need. This is exactly what the Doxee Platform provides to the customers.
Enrico Celotto, CMO of Doxee commented: “We were delighted to preview the new platform, especially the core batch functionalities, which are designed to create, personalize, archive, and distribute interactive communications across multiple digital and traditional channels. The Doxee Platform has been awarded and we are proud of this recognition. Our significant investments in R&D ensure the strategic technological evolution of the platform by expanding its interactive and personalized communication capabilities, integrating APIs and connectors and improving a powerful workflow. This is fundamental in order to always be able to address new and complex use cases and to satisfy the needs of our mainly enterprise customers, primarily those in the utility and finance sectors who are great users of Doxee CCM technologies for their customer communications for nearly two decades”.
Doxee has been competing with international players for many years in the CCM market that is growing with a 2020-2027 CAGR rate of 11.3% (source Reportlinker). The complexities related to customer communications processes, the variety of digital touchpoints, the consistent and uninterrupted multichannel distribution for end user require today a holistic approach supported by a robust digital cloud platform. Over the years Doxee has developed a platform estimated in €23 mln (source ICM Advisors) that combines products, services, features and applications that help companies in their path of digitizing customer communications, in compliance with regulations, empowering and redesigning a truly new approach to the customer experience, that become even more personalized and interactive in order to provide seamless and relevant interactions across all channels and maximize the customers’ lifetime value.
For Complimentary download SPARK matrix:Customer Communications Management 2022