The enterprise user’s experience
Embrace innovation: Compose, personalize, format and distribute your communication to better engage with your customers throughout their journey.
Encourage collaboration: Doxee dX easily and quickly plugs into your actual infrastructure, seamlessly interacting with your existing processes and applications.
Focus on what matters for you: You set the requirements and provide the use cases.
La customer experience
- Visually appealing clarity: Doxee dX offers crystal-clear, aesthetically pleasing communication on every medium – even on paper.
- Communication consistency: Customers enjoy a CCM experience that is consistent with other, more advanced forms of customer experience, as offered by the complementary Doxee Interactive Experience solutions.
How Doxee fits into your Customer Communication Management strategy
Reduce time to market
Achieve easy integration and extensibility
Seamless multichannel experience
Your business challenges, our solutions
- Matches existing processes with a powerful workflow designer.
- Publishes dynamic, multichannel content designed to make a positive impression on customers.
- Integrates seamlessly with third-party applications through cloud connectors.
- Expands workload capacity during peak hours through architectural scalability.
- Offers detailed insights on the production system and processing.
Doxee dX is the result of Doxee’s 15 years of experience as a service provider building enterprise-grade CCM applications for billing, financial statements, customer support and business correspondence.
We fulfill your customers’ journey. Entirely
Multichannel batch production
While customers’ demand for digital communica-tion decreases the need for enterprises to focus on paper documents, the reality is that paper is here to stay for some time yet. Whether it’s through laws and regulations surrounding customer communi-cation or individual user preferences, businesses continue to face the challenge of balancing digital production with more traditional workflows. With Doxee, enterprises have the benefit of optimizing all channels, paper or digital, with continuity and flexibility. Doxee dX solutions make batch pro-duction of large volumes easier than ever before.
- Visually design your own production workflow, no matter what vertical you belong to and how complex your process is.
- Our cloud-based architecture lets you scale pro-duction needs in any direction.
- Transform and enrich data coming from multiple sources with a visual data mapping module. Crea-te even more personalized content by connecting with other data sources, via web services or bu-ilt-in Informatica Cloud-based connectors.
- Built-in Content Management allows business users across departments to access and manage the content of dedicated portions of the docu-ments for promotional purposes.
- Proofing capabilities are available throughout the entire process, allowing users to ensure the best quality and reliably engage printing and mailing processes.
- Multichannel delivery gives you the most efficient workflow no matter the medium, whether it’s print, email, SMS, or downloads from your websi-te.
- Keep track of any step of the workflow with a comprehensive Analytics solution. From SLA compliance down to measuring provider’s perfor-mance, the entire document lifecycle, including printing, mailing and delivery, will be under your control.
- Full-fledged data integration and manipulation
- Scalability and flexibility
- End-to-end process monitoring
- Bills and statements
Doxee dX is designed to fully satisfy your CCM requirements with continuity between batch and on-demand applications, no matter the use case. Thanks to our unified platform that can easily miX together batch, on-demand and interactive sce-narios, the result is greater service reliability and capability across all communication channels.While structured documents still account for the larger volumes, customer requests can happen at any point of their journey. This is why your enter-prise needs a document production solution that has the performance and scalability to support the growing and diverse content that you must assem-ble and deliver to meet any customer’s demand.On-demand processing makes it possible to gene-rate documents based on a single request. Typical scenarios are:
- A front-end employee at her desk triggers thecomposition of a contract based on a customer’sinformation. When it’s time to sign, the documentwill show up directly in front of the client, fromwhich point it can be digitally signed, time-stam-ped and stored.
- Alternatively, self-service applications on yourcorporate portal, such as product configuratorsand online quotes, can generate documents on-the-fly and deliver them to users’ devices.
Unleash your creativity, no matter what your needs are. You don’t have to worry about keeping your cu-stomers up to date with the right documentation, at the right time, through the right channel. Doxee dX makes it easy to remain compliant and to maximize the value for your clients, ensuring an optimized experience for both yourself and your customers.
- Seamless integration betweenbatch, on-demand and interactive
- Document production on the fly
- On-demand correspondence
- Online quotes and statements•Order confirmations
- Account notices