Doxee S.p.A. – the leading high-tech multinational provider of Customer Communications Management and Customer Experience Management solutions – has stipulated an agreement with Bayerische Landesbank (BayernLB), the historic German bank operating in Bavaria, to implement the Doxee Platform®, its advanced Customer Communications Management (CCM) platform.
Under this partnership, Doxee will replace BayernLB’s current CCM solution with its advanced Doxee Platform® system. This implementation will enable the bank to revolutionize its document management, optimize its customer communication processes, improve its operational efficiency, and increase customer satisfaction with personalized, multichannel communications.
BayernLB, with head offices in Munich, is the main bank of the Free State of Bavaria and the central institution for Bavarian savings banks. It offers a full range of financial services for the Bavarian and German economies. It is committed to innovation and the digitalization of banking services, to assure an ever smoother and more personalized customer experience, focused on efficiency and security.
Doxee Platform® is a cloud-native solution which streamlines document management and supports omnichannel communication, from the creation to the distribution and archiving of communications across multiple channels. Its advanced automation and analytics tools enable financial institutions to transform data into value added relationships, reduce management times and improve the quality of customer services with unique and engaging experiences.
This collaboration represents a significant step in BayernLB’s digitalization strategy, leveraging a data-driven customer experience model to meet emerging requirements in the increasingly personalized banking industry.
Michael Biechele, Chief Revenue Officer for Doxee, says: “We are excited to partner with BayernLB in this strategic project. The banking industry is undergoing an unprecedented phase of digital acceleration, with sharply increasing investments in data-driven customer experience solutions. Now more than ever, tools capable of handling large volumes of data and transforming them into personalized experiences are a core requirement. In this setting, Doxee has been a strategic partner for banks and financial institutions in their digital transformation journey for almost two decades, offering cutting-edge communications technologies and a proven track record in the field of digital communications.
Our Doxee Platform® will give BayernLB the tools it needs to revolutionize its customer communications, making them more efficient, personalized and aligned with the requirements of the modern financial marketplace. This agreement confirms Doxee’s role as a technology enabler for banking digitalization, providing innovative solutions to strengthen relationships with millions of customers and improve the trustworthiness, transparency and accessibility of financial services.”
DOXEE
Doxee is a Hi-Tech multinational company and a leader in the Customer Communications Management and Customer Experience Management markets. Thanks to the Doxee Platform®, a cloud-native platform entirely designed on multi-cloud architectural paradigms, Doxee supports companies in managing all communications and multichannel interactions with their customers with the aim of promoting digital transformation and dematerialization processes, targeting mainly the Enterprise market and Public Administration. To support the evolution of the Doxee Platform®, Doxee has been investing around 20% of its turnover in Research and Development for over 10 years, confirming the company’s willingness to pursue its strategic objectives in product and process innovation.
Doxee is an innovative SME, a Benefit Corporation and B Corp certified, which is structured as a Europe-wide “One Company” offering a wide range of highly innovative products and operating both nationally and internationally, particularly in the DACH (Germany, Austria, Switzerland) and CEE (Central and Eastern Europe) markets.
