Doxee S.p.A. – a leading high-tech multinational provider of Customer Communications Management and Customer Experience Management solutions – announces its agreement with swb AG, one of Germany’s leading energy and telecommunications service providers.
This strategic partnership aims to revolutionize swb AG’s document management and customer communications through the adoption of Doxee’s advanced Customer Communications Management (CCM) solutions in SaaS mode.
With headquarters in Bremen, swb AG is known for its investments in energy, water, telecommunications and waste disposal services, providing essential services to citizens and businesses. The implementation is being carried out as a SaaS solution, as part of the digitalization strategy and integration with SAP CX solutions such as Sales and Service Cloud (SSC) and Customer Data Platform (CDP).
Doxee’s cloud-native platform automates the creation and distribution of communications, reducing management time and improving the service quality offered to customers. Doxee CCM solutions support interactive document generation, ensuring greater transparency and clarity in business communications.
This partnership represents a significant step in swb AG’s digitalization strategy, focused on improving the customer experience through technological innovation.
Optimizing document management and adopting an omnichannel communication approach will enable swb AG to respond even more effectively to customer needs, enhancing customer satisfaction and retention.
Michael Biechele, Chief Revenue Officer at Doxee, commented: “This partnership with swb AG confirms our role as a strategic partner for digital transformation in the utilities sector, not only in Italy but also internationally. At a time when digitalization is a key element in improving efficiency and service quality, we are proud to support swb AG in offering an increasingly intuitive, interactive and personalized user experience. For nearly twenty years at Doxee we have been helping companies unlock the value of their data to optimize document production and distribution processes and to digitize workflows related to invoicing and document archiving. With our technology, swb AG will be able to accelerate its own innovation journey, while at the same time maintaining its focus on the needs of citizens and businesses.”
DOXEE
Doxee is a Hi-Tech multinational company and a leader in the Customer Communications Management and Customer Experience Management markets. Thanks to the Doxee Platform®, a cloud-native platform entirely designed on multi-cloud architectural paradigms, Doxee supports companies in managing all communications and multichannel interactions with their customers with the aim of promoting digital transformation and dematerialization processes, targeting mainly the Enterprise market and Public Administration. To support the evolution of the Doxee Platform®, Doxee has been investing around 20% of its turnover in Research and Development for over 10 years, confirming the company’s willingness to pursue its strategic objectives in product and process innovation.
Doxee is an innovative SME, a Benefit Corporation and B Corp certified, which is structured as a Europe-wide “One Company” offering a wide range of highly innovative products and operating both nationally and internationally, particularly in the DACH (Germany, Austria, Switzerland) and CEE (Central and Eastern Europe) markets.
