Agreement with Generali Seguros SA to implement a Customer Communication Management solution for Generali in Portugal

Modena, 1 April 2025

Doxee S.p.A. – a leading high-tech multinational provider of Customer Communications Management and Customer Experience Management solutions – announces its agreement with Generali Seguros S.A., to implement Doxee’s Customer Communications Management (CCM) solution in support of Generali’s company in Portugal.

The agreement includes the adoption of Doxee’s solution that will enable Generali in Portugal to transform and optimize its customer communications management through the creation of interactive documents, effective multi-channel communication and advanced integration with digital archiving systems. The project is part of Generali’s broader digital transformation strategy defined by Generali GOSP, the Generali company specializing in the management of technology platforms for the insurance group, aimed at improving the customer experience through innovative technologies and automated processes.

Doxee CCM is a cloud-native solution that enables companies to create, customize and deliver highly engaging and interactive communications. Thanks to advanced automation, analytics and data management tools, insurance companies can optimize the customer journey, ensuring effective communication in line with their customers’ needs.

The agreement with Generali Seguros S.A. confirms the company’s ability to attract top-tier customers in the insurance industry. Doxee has in fact been involved in the insurance industry for years, offering companies innovative technology solutions to develop a customer-centric digital customer experience. The digital transformation in the insurance industry offers operators entirely new opportunities to communicate with their customers, increasing engagement and customer retention through personalized and interactive communications.

Sergio Muratori Casali, Co-CEO and founder of Doxee, commented: “The agreement with Generali Seguros S.A. represents an important milestone for Doxee and a testament to our ability to support the largest companies in the insurance industry in their digital transformation. Generali stands for innovation and customer focus, values that we fully share and that guide us in the development of our solutions. Thanks to our cloud-native platform, Generali will be able to make its customer communications more effective, secure and personalized, guaranteeing an experience in line with new market demands.”

DOXEE
Doxee is a Hi-Tech multinational company and a leader in the Customer Communications Management and Customer Experience Management markets. Thanks to the Doxee Platform®, a cloud-native platform entirely designed on multi-cloud architectural paradigms, Doxee supports companies in managing all communications and multichannel interactions with their customers with the aim of promoting digital transformation and dematerialization processes, targeting mainly the Enterprise market and Public Administration. To support the evolution of the Doxee Platform®, Doxee has been investing around 20% of its turnover in Research and Development for over 10 years, confirming the company’s willingness to pursue its strategic objectives in product and process innovation.

Doxee is an innovative SME, a Benefit Corporation and B Corp certified, which is structured as a Europe-wide “One Company” offering a wide range of highly innovative products and operating both nationally and internationally, particularly in the DACH (Germany, Austria, Switzerland) and CEE (Central and Eastern Europe) markets.