Customer Experience expresses the overall degree of satisfaction that the customer experiences during the relationship with the company and is the result of all interactions that have occurred throughout the […]
Category: CCM
Increasingly, insurance companies are upgrading, abandoning, and replacing, both fully and partially, manual processes with automated ones. While it’s now a must for companies to move toward automating all the […]
Updated on 07/11/2022 The idea of improving inter-departmental coordination through CCM may seem like a contradiction or, at the very least, a decidedly unintuitive correlation. If we start with Gartner’s […]
Updated on 07/11/2022 CCM personalized communications are undoubtedly one of the most interesting possibilities that companies can take advantage of to grow their business. In fact, communication through a Customer […]