The car rented for the last touring vacation, the evening dress that allowed us to go to the super elegant ceremony without spending an astronomical amount of money, the very […]
All posts by Carolina Frigo
Today, the vision of companies is becoming increasingly customer-centric. At the beginning of the year in looking ahead to the trends for 2021, we focused on the role of humans […]
Brands that invest in customer experience initiatives generate almost six times more revenue than their competitors (Forbes). This figure alone is enough to understand why customer experience has quickly become […]
In the wake of deregulation, the utility sector, like most consumer services industries, has seen an influx of new competitors and a steady parallel increase in the churn rate. In […]
