Innovation and interaction are rapidly redefining the Customer Communication Management (CCM) landscape. With the advent of Artificial Intelligence (AI) and machine learning, companies are discovering new ways to improve the […]
All posts by Carolina Frigo
In recent years, the landscape of Customer Communication Management (CCM) has undergone a radical transformation, evolving toward a more holistic and integrated model known as Customer Experience Management (CXM). This […]
Introduction In the utility sector, digital communication has become critical for implementing effective up-selling strategies. According to Allied Market Research, the global digital utility market was valued at $141 billion […]
Communication Management (CCM) Plays a Critical Role in Communications In today’s digital environment, Customer Communication Management (CCM) is crucial for effective and transparent customer interactions. Companies need to juggle multiple […]
