In the insurance industry, efficient and accurate document generation is critical to maintaining compliance, improving customer experience, and streamlining internal processes. Customer Communications Management (CCM) systems allow companies to achieve […]
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Back to blogThe public sector, like the private sector, has been profoundly transformed by technological innovation. Perhaps the most striking evidence of this transformation is that public organizations find themselves interacting with […]
Ever-changing customer demands, new tools that enable unprecedented data collection, unpredictable events that impact communities with dramatic outcomes—these are all elements that greatly affect the dynamics and outcomes of the […]
The telecommunications (Telco) industry plays a key role in keeping people and businesses connected. As technology evolves and customer expectations increase, Telco companies are simultaneously facing challenges that did not […]
The phrase “messy middle” became popular thanks to research conducted by Google on purchasing behaviors in the digital marketing and e-commerce sectors, and in particular, on how consumers search and […]
The focus by companies on environmental, social, and governance (ESG) considerations is a trend that shows no signs of slowing down. And while ESG criteria may have once been considered […]
Digital puts the customer at the center of business: this is a fundamental fact in our world today. However, often it’s treated simply as a slogan—without treating it as a […]
For many years now, public institutions and private companies operating in the healthcare sector have been taking advantage of advances in technology to improve patient care, simplify operations, increase security, […]
Upselling and cross-selling strategies help companies generate revenue, promote customer loyalty, and adapt to changing market dynamics. They can become a real marketing engine for all those companies, particularly, as […]
The healthcare sector has undergone a significant transformation in recent years, driven in large part by advances in digital communication technology. The adoption of digital tools and platforms has revolutionized […]