Doxee Customer Communication Management’s Document Production empowers business users in the document production phase in a highly flexible manner by providing different tools to support communication processes that are planned, generated on demand or even interactive as it happens in face-to-face situations with the customer.
In the scheduled execution mode, the Doxee Customer Communications Management product works through intelligent parallel processes to comply with service agreements and a fully customizable and automated workflow that is ideal for handling large volumes of documents. In addition, the scheduled document production mode enables complete logistical tracking down to printing and delivery, manages sampling and production approval, and enables integration with existing document systems. The high level of automation, guaranteed scalability, and intelligent parallelization of processes enabled by Doxee’s CCM product are supported by a cloud service model, available in both multi-tenant and single-tenant modes, which ensures efficiency and security by dispensing the IT department with multiple workloads, in any implementation scenario.
In the on-demand execution mode, Doxee CCM has the tools to horizontally scale application components to handle spikes in requests and normalize execution times. Doxee CCM in on-demand mode enables workflow configuration and end-to-end orchestration of the entire document production process, integrating with popular recurring billing systems. It also ensures the scalability needed to optimally manage workloads, thanks to its SaaS cloud delivery mode. While in this mode, the Doxee CCM product maintains the same high performance, automating the transition between on-demand and scheduled production to ensure absolute security in document production continuity.
Doxee Customer Communications Management includes tools to enrich CRM requirements, such as opening a technical support ticket, billing, and sending notification of ticket closure. With Doxee CCM, customer service specialists have the tools they need to enrich one-to-one communications by including other items, such as additional text, biographical and personal data, offers sent, and financial evaluations. Through a customizable web portal, Doxee CCM provides a wide selection of configurable templates and forms to which you simply add the information and data you want to use for customer communications to trigger an approval process that ends with the delivery of the communication to the end customer. In addition to the ability to preview documents and check the workflow before sending, Doxee CCM enables the integration of communications and data from the company’s existing ERP and CRM systems, both during and after data entry by operators.
Leading companies such as Fastweb, Sky and Enel have chosen our technologies to communicate effectively with millions of customers.