Having a document archive that is seamlessly integrated into Customer Communication Management processes offers significant advantages, solving both the needs for archiving with a high degree of security, and responding to the need for sending processed documents using the different digital and traditional channels available.
Digital Archive is Doxee’s document system is natively integrated into Doxee’s CCM and Digital Customer Experience processes and applications. It’s the tool that supports the orchestration of digital transformation processes within the business. In addition to offering multiple benefits, it accelerates an organization’s modernization processes. Some of the main benefits:
A well-structured document repository enables efficient storage and organization of all documents related to customer communications. This facilitates quick search and retrieval of necessary information, improving productivity and reducing the time spent searching for relevant documents.
A well-implemented document repository makes it possible to keep track of customer communications, including invoices, contracts, promotional communications, and other documents. By accessing the history of past interactions, this allows for better, more personalized customer service.
An effective document repository can help companies meet the legal and regulatory requirements related to document retention. It also helps keep track of changes in documents and different versions, reducing the risks associated with errors or omissions.
Using a digital document archive can reduce the costs associated with managing paper documents, such as physical storage space, printing, and shipping. Digital archiving also reduces the likelihood of lost or damaged documents.
A document repository can offer advanced levels of security to protect sensitive customer data. Access to documents can be managed through permissions and encryption, ensuring that only authorized users can access sensitive information.
A significant advantage by adopting Doxee Digital Archive is the product’s ability to integrate seamlessly with Customer Communication Management processes and the ability to interface with other business processes not directly managed by Doxee CCM via a simple API call.
Doxee’s compliant digital storage product also relies on the Doxee Digital Archive document system, and together with the CCM product, this makes it possible to have an organic and unified view of different service levels, from document production and distribution to digital process transformation.
Doxee Digital Archive is also the document system on which Doxee’s product specifically designed for digital preservation in accordance with regulations, and this allows together with CCM’s product to harmonize an organic and unified view of different service levels, from document production and distribution to digital process transformation.
Digital Archive enables several features that streamline enterprise document management by making it more efficient and easier for users:
Leading companies such as Fastweb, Sky and Enel have chosen our technologies to communicate effectively with millions of customers.