Leading Independent Research Firm ranks Doxee as a “Strong Performer” in Customer Communications Management Report
June 22, 2016
FORT LAUDERDALE, Fla. and MODENA, Italy, June 22, 2016 – Doxee, a leading provider of enterprise-class, native cloud customer communication management (CCM) and customer experience (CX) technology, announced that its CCM technology was ranked among the “strong performers” by the Forrester Wave™: Customer Communications Management, Q2 2016. To assess the state of the customer communications market and see how the vendors stack up against each other, Forrester evaluated the strengths and weaknesses of top CCM vendors.
“We’re delighted by Forrester’s evaluation of our technology and strategy,” said Ron Friedman, chief operating officer, Doxee. “An intense focus on innovation fuels our robust R&D capabilities to ensure that we take full advantage of rapidly-evolving technologies and keep pace with evolving customer experience trends.”
The company’s cloud-based CCM/CX platform is available through a network of partners worldwide. It supports communication through a wide range of media including email, print, SMS and personalized video.
“Together with the unique expertise of our international partners, we are providing solutions that work on two equally-important levels,” said Sergio Muratori Casali, CEO, Doxee. “For enterprises, we provide end-to-end, native cloud CCM-CX solutions that minimize up-front costs, and shorten ‘time-to-benefit; and for their customers, they offer interactive, engaging communication that results in greater satisfaction with the process and positive response to the message. This is the essence of our C2X strategy.”
At Doxee, we transform the customer experience with innovative, new technologies that help enterprises communicate and engage with their customers more effectively, creating stronger relationships that drive sustained business growth. Our native cloud-based customer communications management and customer experience services and solutions give our partners and customers a competitive advantage. Using our C2X strategy, we provide a positive experience and added value at both the enterprise and end-user customer levels.