Doxee S.p.A. – a leading high-tech multinational provider of Customer Communications Management and Customer Experience Management solutions – offers companies innovative tools to turn utility bills into an effective communication channel, improving transparency and customer engagement.
Utility bills are often viewed negatively by consumers, as they communicate a payment due and also because of the difficulty in reading and understanding the information. According to a recent study by the Italian Regulatory Authority for Energy Networks and Environment (ARERA), in fact, 58.3% of Italians claim not to be able to correctly interpret the fixed and variable charges on their bills, while 52.3% do not understand the tariffs applied during the billing period. This widespread misunderstanding contributes to a negative perception of bills, fueling frustration and distrust towards service providers, and also leading to an increase in support requests, resulting in higher operating costs for utility companies.
Doxee, a leading digital customer experience company, addresses this issue with its Doxee Platform®, an all-in-one, cloud-native, any-prem enterprise solution designed to manage the entire customer communication lifecycle. Using advanced technologies such as AI, process automation, customer analytics and interaction tracking, Doxee simplifies and optimizes bill management, enabling utility companies to improve the user experience through clearer, more interactive and personalized communications. Digital bills thus become engagement tools, that simplify the reading of information and reduce the number of support requests. With Doxee’s “out-of-the-box” approach for Bill 2.0, regulatory requirements can be met quickly and efficiently.
Standard templates can also be extended with customized solutions – such as apps or web portals – to easily integrate complex content and offer additional functionality.
Through its elastic scalability and fully automated processes, the Doxee Platform® enables companies to drastically reduce communication management time from days to hours, improving operational efficiency and reducing costs.
Michael Biechele, Chief Revenue Officer at Doxee, commented: “Utility bills are not just a payment document, but an opportunity to strengthen the relationship between utility companies and their customers. With digitalization and personalization, companies can offer more transparent and efficient communication. At Doxee, we work with our platform to transform data into meaningful relationships, simplifying processes and innovating communication.”
In an increasingly digital and sustainability-focused market, companies can set themselves apart by adopting innovative solutions like those offered by Doxee, which make bills not only easier to understand but also strategic tools for building relationships with their customers, supporting clear and personalized communication.
DOXEE
Doxee is a Hi-Tech multinational company and a leader in the Customer Communications Management and Customer Experience Management markets. Thanks to the Doxee Platform®, a cloud-native platform entirely designed on multi-cloud architectural paradigms, Doxee supports companies in managing all communications and multichannel interactions with their customers with the aim of promoting digital transformation and dematerialization processes, targeting mainly the Enterprise market and Public Administration. To support the evolution of the Doxee Platform®, Doxee has been investing around 20% of its turnover in Research and Development for over 10 years, confirming the company’s willingness to pursue its strategic objectives in product and process innovation.
Doxee is an innovative SME, a Benefit Corporation and B Corp certified, which is structured as a Europe-wide “One Company” offering a wide range of highly innovative products and operating both nationally and internationally, particularly in the DACH (Germany, Austria, Switzerland) and CEE (Central and Eastern Europe) markets.