Territory: North America
Type of Partner: MS
FCI is the pioneers in offering CCM as Managed Services. FCI is dedicated to constantly innovate omni-channel customer communications and facilitate superior CX (customer experience); the company’s current offering of HTML5 Dynamic Documents and Personalized Videos in Managed Services mode are part of this.
Besides CCM as Managed Services, FCI offers wide range of services starting from CCM implementation, migration, and version upgrades to managed support & quality assessment (QA).
FCI has vast experience in serving SMBs and large enterprises that come from diversified industry verticals such as banking, insurance, financial services, healthcare, telecom and utility. The company helps organizations optimize the effectiveness of every communication, to drive business objectives and growth.
Banking, Insurance, Credit Unions, Financial Services, Telecom, Utilities, Healthcare, Government
FCI partners with industry’s leading platform providers in CCM space. With one of the largest pool of CCM experts in the region, the company offers wide range of services to match your needs at any process maturity stage. FCI offers services ranging from assessment of current CCM strategy, creating future road-map, CCM Implementation, migration, to managed support, and version upgrades.