Facing increased competition and expanding regulations, utility sector enterprises need to provide customers with accurate and insightful billing statements that analyze usage. To remain profitable, they need to turn statement “white space” into effective vehicles for marketing additional products and services.
Doxee’s cloud-based data consolidation and customer communications management (CCM) solutions enable utilities to deliver billing statements with features that help customers better understand their usage, including what-if scenarios. Our solutions simplify the process of integrating cross-sell and up-sell marketing opportunities with excellent white space management.
Europe’s second-largest utility provider has experienced dramatic growth through merger and acquisition, evolving from a domestic player into a global leader. Needless to say, the company’s customer communication requirements are varied and complex. The Doxee Platform has grown with them, providing CCM solutions that translate equally well across international borders.
Analyst Point of View
Gartner states that “Presentation of personalized, clear and uncontested printed bills is the basic requirement for customer communications management in retail utilities; however, the ability to deliver real-time messages with data insights to customers via many channels is of strategic importance.”
For the second consecutive year, Gartner has positioned Doxee as a “Visionary” in its CCM Magic Quadrant.