Facing increased competition, providers of telecom, media and content services are under pressure to improve their process management and service and deliver a superior subscriber experience.
To attract and retain subscribers, providers need to satisfy each individual’s needs with account information and promotional messages that are personalized and relevant, delivering value that stands out among the thousands of marketing messages they receive every day.
Learn More about Doxee Personalized Video
Video and personalization are powerful tools for strengthening subscriber relationships. Doxee’s innovative CCM solutions, including our eDox Interactive Communication and Personalized Video solutions, enable telecom and media companies to deliver compelling, personalized communications that help increase subscriber satisfaction and reduce churn. By providing fully integrated Customer Communication processes across all channels and devices, Doxee can help reduce call center costs by over 30%.
Doxee helps Italian telecom provider FASTWEB achieve a fully integrated statement composition, production, archival, and reporting process that supports dynamic, new formats —including our eDox Interactive Communications and Personalized Video—across all channels and all major devices. FASTWEB has increased its new subscriber win rate due to upselling and cross-selling, increased customer loyalty and reduced churn, and dramatically reduced call center volume.
see the FASTWEB VIDEO
Analyst Point of View
Customer Communications Management (CCM) is becoming an integral component of telco service providers’ strategy for improving customer experience. Gartner highlights notable vendors that target CSPs with CCM applications and related services. Doxee is among them.