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omnichannel strategy

Digital Customer Experience and omnichannel strategy in the utility sector

The Italian utility sector is going through a phase of profound change, marked by greater competition and the progressive adoption of digital tools and marketing techniques.[…]

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chatbot online

Eudata customer contact 2018: AI, personalized videos and chatbot online for customer service

The development of artificial intelligence and the technology revolution that it has activated is becoming one of the main drivers for the creation of tools that organizations can use to build closer relationships with customers and markets.[…]

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