Information, news and best practices covering our industry, company, partners and customers
how to improve communication with customers

How to improve communication with customers through to dematerialization

Dematerialization is, in its simplest form, the process of converting a paper document into a digital document. […]

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online retail marketing strategy

Online Retail marketing strategy for an increasingly personalized customer experience

A change of perspective marks the inexorable return of the consumer to the center of business decisions.[…]

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Customer Reviews

Customer Reviews: how to best deal with reviews in the digital age

Customer reviews are defined as the feedback generated by those who have used a company’s product or service.[…]

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customer reviews

Why customer reviews are important for buyers

The rapid spread of the internet and social networks has profoundly changed the way people seek out information about products and services.[…]

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financial intermediaries in italy

The role of financial intermediaries in Italy for transforming savings into productive investments

Saints, poets, navigators are just some of the things Italians are known for, but they are also known for being savers.[…]

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Buyer Persona

What is a Buyer Persona?

In an ever-changing and increasingly digital world, a one-size-fits-all approach no longer works. The growth of your business depends on your ability to effectively target the right audiences for your products and services.[…]

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customer experience in Public Administration

Customer Experience in Public Administration: the advantages of digital transformation

In the Public Administration as well as in the private sector, the customer experience has become fundamental and the reasons are not so different.[…]

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common errors in managing the customer experience

The 5 most common errors in managing the negative experiences that threaten Customer Experience

We’re in the so-called “Age of the Customer.” The customer is and will be the primary focus of any company in any sector.[…]

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storytelling and public administration

Storytelling and Public Administration: why the PA needs to tells its story

Storytelling isn’t just for companies; local governments and public administration offices also need to tell their stories. The only catch?[…]

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customer journey mapping

Customer journey mapping: how to design touchpoints for user

Customer journey mapping is “a diagram that illustrates the steps your customer(s) go through in engaging with your company” (HBR).[…]

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