What is the impact of e-commerce in the retail sector? The “retail apocalypse” that we’re hearing about refers to the flight of consumers from the big stars and stripes malls. […]
Category: Customer Experience
Dentists and Covid-19: The current health emergency has made dental practices face an important truth: there is a need to change the way they provide their services, introducing telephone triage […]
Digitizing the customer base must be a priority for utility companies. But there is still a long way to go. Here are some opportunities, best practices, and successful examples. Even […]
Retail is a vast sector, ranging from department stores to coffee machines, from the town square to the digital storefront, from the most promising transformations to possible apocalypse. In this […]