Information, news and best practices covering our industry, company, partners and customers
new public administration technologies

New public administration technologies: The future is here

Digitalization has changed everything, including the way we innovate.

The pace at which we need to update is constantly increasing,[…]

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digital transformation in Public Administration

5 challenges for digital transformation in Public Administration

Digital transformation in Public Administration is good for a country and its citizens. In fact, implementing digital technology within government institutions is an opportunity that must be seized as soon as possible.[…]

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Buyer Persona

What is a Buyer Persona?

In an ever-changing and increasingly digital world, a one-size-fits-all approach no longer works. The growth of your business depends on your ability to effectively target the right audiences for your products and services.[…]

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customer experience in Public Administration

Customer Experience in Public Administration: the advantages of digital transformation

In the Public Administration as well as in the private sector, the customer experience has become fundamental and the reasons are not so different.[…]

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common errors in managing the customer experience

The 5 most common errors in managing the negative experiences that threaten Customer Experience

We’re in the so-called “Age of the Customer.” The customer is and will be the primary focus of any company in any sector.[…]

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storytelling and public administration

Storytelling and Public Administration: why the PA needs to tells its story

Storytelling isn’t just for companies; local governments and public administration offices also need to tell their stories. The only catch?[…]

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customer journey mapping

Customer journey mapping: how to design touchpoints for user

Customer journey mapping is “a diagram that illustrates the steps your customer(s) go through in engaging with your company” (HBR).[…]

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how to differentiate a brand in travel sector

How to differentiate a brand in the travel sector and stand out from the crowd

The Travel & Tourism sector is constantly expanding and changing, thanks to the digital revolution. In this ever-changing ecosystem,[…]

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communication plan of the public administration

The communication plan of the Public Administration – What it takes for Public Administrations to effectively communicate with citizens

Digital transformation is changing how governments can communicate with citizens. In this post, we’ll look at how the law is shaping public administration communications in Italy.[…]

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customer experience in utilities

The fundamental role of customer experience in the utilities – the water sector

In the utility industry, and in the water sector in particular, customer experience has never been so important.[…]

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