Information, news and best practices covering our industry, company, partners and customers
database contacts

Doxee transforms your database contacts into loyal customers

Through Doxee Interactive Experience, your company’s databases are transformed into a wealth of knowledge; the customer is directed to the customer journey while building customer loyalty.[…]

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role of IT in banking sector

Digitalization and the role of IT in banking sector: 8 trends for the future

Identifying trends is never easy. It’s not easy to get the forecasts right, so the act of trying to predict what might happen may seem like a presumptuous intention.[…]

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B2B customer experience

How to improve your B2B customer experience with personalized videos

Creating and developing a B2B customer experience strategy may seem simple, but it can be difficult if you’re not working with the right partner.[…]

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prediction analysis tools

Churn rate in the Utility sector: how to monitor it with prediction analysis tools

The churn rate in the market for water, electricity and gas suppliers is constantly – and dangerously –[…]

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content based digital communication tools

Doxee and the introduction of content based digital communication tools for insurance companies

Innovating in content-based digital communication tools is not easy, and even more so in an industry such as insurance where there is increased competition for the online policy.[…]

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data driven marketing

Data driven marketing for 2019

Marketing departments are collecting and working with more data than ever before and new technologies are making that data ever more accessible and useful for insight and decision making.[…]

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online policies

Online policies? Upselling and cross-selling in a competitive market

Online insurance, especially for third-party auto liability coverage, has grown considerably in recent years, and this growth has been accompanied by a proliferation of ghost brokers and fake websites designed to scam consumers.[…]

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customer acquisition in the banking sector

Customer acquisition in the banking sector: how to create an effective customer experience

For some time now, the importance of ensuring high levels of customer experience has been emphasized in order to allow a business to grow and to consolidate its relationships with customers. […]

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customer loyalty in the banking sector

9 tips for improving engagement and customer loyalty in the banking sector

In the finance and banking sector, customer communication isn’t easy, which makes building customer loyalty in the banking sector an even bigger challenge.[…]

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what is customer churn rate

What is customer churn rate: the black hole that swallows customers and profits in the utility sector

According to a widely known and cited analysis by Bain & Company, winning a new customer costs a company 6 to 7 more than retaining one. […]

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